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1.Where did you purchase product? 
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Order number sent from our store when you completed order. If your inquiry is about order processing issue including shipping and refund, please leave  your order number on the message. If you purchased item other than our online store (, please ask to that store you purchased. For example, if you bought products from, please ask it to amazon customer service. 

If your inquiry is about product question, please ask on the " Ask a Question" board at each product description page.